Physiotherapy FAQ


Do I need a doctor’s referral for physiotherapy?

That depends on your insurance provider – some require a doctor's referral for physiotherapy treatment while other plans do not. Check with your employer or insurance provider to determine if you need a referral for physiotherapy treatment.

What do I need to bring?

Be sure to bring your doctor's referral if necessary, your insurance information and any insurance forms. If your treatment is covered by workers' compensation, bring your claim number and contact information for your case manager.

How should I dress?

Wear comfortable, loose clothing that doesn't restrict the area that's being treated. For instance, if treatments will focus on your knee, wear shorts; for lower back problems, wear a loose-fitting shirt and elastic-waist pants or yoga pants.

How long will my physiotherapy treatment last?

Each physiotherapy session at The Health Network typically takes 30 to 60 minutes. The initial session usually takes an hour to provide plenty of time for the therapist to evaluate your condition and develop your individualized course of treatment.

How many visits will I need?

The duration of physiotherapy treatment will depend on your medical condition and symptoms as well as your goals. Ongoing evaluations will enable your physiotherapist to make recommendations based on your progress.

Is my physiotherapist certified?

Every physiotherapist at The Health Network is registered with the College of Physiotherapists of Ontario.

Are treatments painful?

Most physiotherapy treatments are aimed at relieving pain through hands-on techniques, gentle stretching and exercise, ultrasound and other methods. Initially, these approaches may cause some discomfort, but as you progress, you'll find discomfort decreases. Always let your therapist know what you're experiencing so they can maximize your results without causing too much discomfort.

What do I need to do after my physiotherapy treatment?

Staying strong and flexible means being active. Talk with your physiotherapist about follow-up care and exercises you can do at home or at a local gym in or around London, Ontario, and be sure to discuss your goals and lifestyle so your program can be custom-tailored to your needs.